Dealing With Difficult People

This book equips you with a toolkit of approaches and techniques to enable you to deal effectively with difficult people of all kinds. In particular, it offers simple, step-by-step strategies for handling their emotions and their resistance to your wishes or your viewpoint. It tells you how to assess problematic people, how to read the clues about what makes them tick, and how to negotiate with them to achieve the outcome most favourable to yourself. You won’t often be able to change difficult people when your encounter them. But with the help of this book you will rise supremely well to the challenge they present. You will acquire the skills to win them over in argument, to defuse their runaway emotions, to get them to respond more satisfactorily to your reasonable complaint or request. Packed with win-win advice and organized so you can speedily look up any of a whole range of commonplace situations, Dealing with Difficult People is an essential life skills primer on getting the best out of your interactions.